NDIS & disability support · Northern Rivers NSW
Support that fits your life — right here in the Northern Rivers
Northern Rivers Care Network delivers person-centred NDIS support at home and in the community across Lennox Head, Ballina, Byron Bay, Alstonville, Goonellabah and Lismore — shaped around your goals, your routines and your choices.
- Currently welcoming new participants
- Replies within 1 business day
- Fully insured team
- NDIS screening & compliance checks
- Consistent, reliable workers
A note from our founder
“I needed this kind of support long before I provided it. That's why consistency and safe relationships aren't features here — they're the whole point.”
Rory Bruce-Allen — Founder, Northern Rivers Care Network · Read his story
Who we support
Whoever you are in this, you're in the right place
We support NDIS participants whose plans are self-managed or plan-managed — and the families, carers and professionals around them.
NDIS participants
Practical, respectful support with daily life, community and independence — built around your goals and delivered by workers you choose.
Explore our servicesFamilies, carers & nominees
Helping someone choose a provider? See how we work, what safeguards are in place, and what to expect from the first conversation.
See why families choose usSupport coordinators & professionals
Fast responses, consistent workers and proactive communication — coordination the way it should be. Referrals take about a minute.
Refer a participantWhat we do
Support for everyday life, done properly
Every support plan starts with what matters to you. Here's how we help across the Northern Rivers.
Community access
Out into the places you want to be — with 1:1 support alongside you and transport there and back.
Learn moreSocial and community participation
Markets, beach walks, footy, classes, catch-ups — connections that last beyond the shift.
Learn moreAssistance with daily living
Practical help with everyday things at home, done alongside you and at your pace.
Learn moreTransport
Reliable lifts to appointments, activities and community events, with a worker alongside you where you need one.
Learn moreMeal preparation
Planning, shopping and cooking meals you actually like — made with you, not just for you.
Learn moreSkill development and independence
Goal-focused skill building — cooking, budgeting, travel training, routines and communication.
Learn moreAlso: personal care, light household tasks, school pick-up and after-school support and non-clinical medication prompting — all as flexible, person-centred 1:1 support.
Getting started
From first hello to first shift — without the runaround
No confusing paperwork, no being passed around a call centre. Here's what actually happens when you reach out.
Say hello
Call, WhatsApp or send the one-minute form. We'll be in touch within one business day, and reaching out doesn't commit you to anything.
We listen & plan together
We meet you — and your family or coordinator if you like — to understand your goals, routines and what good support looks like for you.
Support begins
You're matched with workers who suit you, under a plain-English service agreement priced in line with the NDIS Pricing Arrangements.
Why people choose us
Small enough to know you. Organised enough to rely on.
Choosing a provider is a trust decision. These are the habits we've built our reputation on — shaped by founder Rory Bruce-Allen's own lived experience of what consistent support can do. Read his story.
The same familiar faces
We roster for consistency, so you're supported by people who know you — your routines, your preferences, your goals.
Clear, proactive communication
Fast responses, straight answers, and updates before you have to chase them — for participants, families and coordinators alike.
A fully insured, screened team
Our team is fully insured and completes the required NDIS screening and compliance checks.
Local people, local knowledge
We live and work here too — from Ballina to Lismore, we know the places, services and communities that matter.
Don't just take our word for it
Check us out before you commit
Every provider says they're good. Here's how you can actually verify it.
Ask to speak with someone we support
Ask us to connect you with a current participant, family member or support coordinator who'll tell you honestly what we're like to work with. We'll arrange it with their consent.
See us in the community
We're a local team you can find and follow — see what we're up to on Facebook and Instagram.
Ask us the hard questions
Insurance, worker screening, how we handle complaints, what happens if a worker isn't the right fit — ask on the first call. We'll answer plainly, in writing if you'd like.
Kind words
What participants and families say
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Where we work
Proudly part of the Northern Rivers
Our support workers are based across Byron Bay, Lennox Head and Ballina, and travel up to an hour for in-home and community-based support — including:
A bit further afield? Ask us — we can often help in surrounding communities too.
What does support cost?
Can I choose my support worker?
How soon can support start?
Let's talk about the support you're looking for
It takes about a minute to reach out, and it doesn't commit you to anything. Just a friendly local conversation about what would make life work better.